owen at owengreaves dot com

Posts Tagged ‘Human Resources’

It’s Not What You Say, It’s How You Respond

How many times have we this, actions speak louder than words…it’s just another way of saying, it’s not what you say, it’s how you respond. Everything we do and say comes from some form of stimulus, we saw something, we heard something, and then we responded. I’ve said this before, and I teach it often, we are the ONLY creatures on earth that have the ability to STOP, THINK, THEN….decide how to respond. We can actually stop in the heat of the moment, every other creature on the planet can’t stop, they merely react.

The Problem

Often, in our day…we have things happen that completely frustrate us, most of us react in a way that tells everyone around, you’re not happy with what just happened or was said. I run other businesses, and sometimes things happen that are truly out of your control, you can’t fix it, you don’t control the situation, you have to rely on other people not under your tent.

One of my businesses is a webhosting business, sometimes things break, and have nothing to do with me and my team, things don’t happen the way they should, and take far too long to get resolved. In the meantime, customers can’t do certain things, can’t manage their website’s, or add email accounts.

With so many webhosting companies getting attacked, I’m actually surprised their aren’t bigger problems. Everyday there attempts to break into servers, billing systems, and WordPress sites. The amount of work that goes into protecting yourself is staggering at times. Companies like GoDaddy & Hostgator go down regularly, sometimes unnoticed, other times they can’t hide….third-party software companies go through the same things. Most companies it’s licenses, they keep those licenses alive remotely (not locally), so when that third party company goes down, so does all their customers, we can’t run the software to play or run our businesses. When that happens, it’s out of my hands, out of my control, there is nothing I can do but wait! Then frustration sets in.

So, how do you respond when you find yourself in this out of control situation?

The Solution

The point is, we can’t possibly control everything, and we can’t stay in a perpetual state of frustration and anger, it’s just not healthy, we have to learn how to wait, learn how to trust other people doing everything they can to resolve the problem(s). So when things go sideways, try to keep things in perspective, error on the side of grace, and let those who can actually solve the problem, do their job, waiting is sometimes part of the job, part of being in business.

Like I said, it’s not what you say, it’s how you respond. Sometimes what you say, is not how you should respond, stop, think about how you should respond in a calm rational way, then respond. It’s too easy to get mad. Someone once said, the first one to get mad loses.

I have tried to live a my life with consistency, I don’t tend to get mad, but sometimes my direct style of communication gets me in trouble. I’ve always told the truth, I don’t know how to lie, I was good at as a kid, but as an adult, a business person, it’s not a good practice. I would rather have influence over someone than authority, the later is not an effective way to manage people or run a business.

I hope this gives you some perspective, something to think about, something you can practice and put into action. People are watching, people are listening, and they are always assessing what kind of person / leader you are, don’t let what you say undo all the good you’ve done. It’s not what you say, it’s how you respond. If it makes you feel better, I’m having one of those days where my response may come from the dark side of Owen : )

 

The Future Of Business – The Resume Part 2

I happen to be married to an HR Manager who disagree’s with my earlier post, she claims that resume’s, traditional resume’s are the only way to hire in certain industries, I disagree of course : ) Her argument is for those who are labor workers, those who drive forklifts, work in warehouses, drive pallet jacks, stock shelves and so on. If you believe resume’s are the only way, then you’re right.

Let’s talk about this traditional way for a moment. I’m going to do a very high-level view here, not much detail, but you’ll get the idea I hope.Let’s use a warehouse job scenario. Someone submits a résumé to your HR office, it goes in a pile for review, you’re holding job fairs (that cost money), you have a staff person give the résumé’s a once over, and those resume’s are short listed. Once you’ve decided who is on the short list, you call them in for an interview. Keep in mind, you know nothing about the candidate, other than what’s on the resume. You then arrange an interview, if the candidate is a good candidate, by whatever measurement you’re using, you go to the next step. Yes or No, are you going to go further with the candidates after the first interview.

Typically, once you’ve decided to offer a person a job, whatever it might be, you do a background check on them, you are now going deeper on your financial commitment. On average, once you’ve decided to hire a full-time employee, it costs your organization around $10,000, and they haven’t worked a minute, you just hired them. And you still know very little about the person you just hired, you still don’t know if they can meet the job description, and or physically do the work. Sure you have 90 days to decide if they are a good fit and will keep them on, but you’ve just spent good money after bad.

I would recommend to the warehouse to set up a website that runs candidates through a serious of questionnaires and tests. This site does low-level training while they are applying, for the purposes of knowing more about a candidate long before they even get an interview. Yes, there is an investment in building the online tools, but it’s a one time investment, you’re not paying or investing large amounts of time and money.

By directing job seekers to your website, you save your HR staff time, and you don’t waste time interviewing poor candidates. Aptitude testing, job related testing, and how to do certain job activities online can tell much more about someone than a piece of paper ever will.

If we are going to change the way we do our work, we must change the way we look and think about the work we do. It’s a paradigm shift, it’s not easy, but if you’re willing, you will be seen as a problem solver that saves time and money.