There is this feeling that nothing is going to change much, that business as we know it is going to carry on, and the online commerce world will just be like someone who sits on the bench. Someone who comes in adds a few extra dollars during the low points in the game of business. The truth is, the opposite is happening, advancements and innovation is growing faster than any one person can keep up with. Online commerce is and has become the de facto standard for generating revenue, the ugly works still needs to be done, but it’s more likely to be automated for the most part.
Business owners are struggling big time with letting the customer have some of the control, letting the customer tell the business owner what they want and they had better deliver. If they don’t deliver, people will look for what they want elsewhere. Gerd Leonhard coined it, “Proudly Found Elsewhere”. The safety net of control is broken, you see it everywhere, but big business is fighting tooth and nail to maintain that control. The future of doing business online is about reducing control, we will have to reduce control to get more share in the marketplace. Those who resist will find themselves wondering what happened and how did they miss it, people will get fired for not seeing the shift.
The music industry is not willing to reduce control, major TV networks don’t want to reduce control, and the Net Neutrality movement is all about controlling what you can do and what you watch. As brilliant as man is, we are very short-sighted when it comes to money and people.
The message of an Open & Free Business Model where I believe everyone wins, needs to be embraced. There is a need for more people like Gerd Leonhard, Glen Hiemstra and the extreme futurists like Ray Kurzweil to help you embrace the future of an ever changing world. To help you see something bigger than yourself, something bigger than your business, it’s happening all around you whether you like it or not. There is a tidal wave of people coming, and most business owners (small to medium sized business mostly) are looking the other way.
The world is more connected than it has ever been before, a connected and networked audience is dramatically different from what you’re used to. You cannot control a connected audience. They re-group on the fly, they will go someplace else if it’s too hard to get what they want from you, they will find it elsewhere. The experience this connected world has with you, determines your worth, you’ll either gain there trust or you won’t, but making things as easy as possible to do business with you will take you a long way to gaining that trust. The world is EPIC, Experiential, Participatory, Image Driven and Connected.
Resist the notion that being in control will make money,embrace a more open & free business model and turn your attraction into transactions. Create new ways of doing business, make the paradigm shift to an open business model and build a new safety net,by trusting your customers. If you don’t accept the new world of business online, you will learn very quickly, that your safety net of control is broken.