I have been surfing about looking at sites selling different products & services, it got me to wondering if the technology they chose is working for all these business sites. I thought I would share a few questions that have been rattling around in my knoggin. Here ya go:
1.) Does technology help fill your sales funnel, and how?
2.) Has or does technology help build your brand?
3.) Does your current technology build community?
4.) Does your technology match your business processes?
5.) Is your technology easy to use?
6.) Which technology do you like best?
7.) Does your current technology improve productivity?
8.) Is your technology doing what you need it to do?
The strategic planner in me wonders how much work or time was put into determining what was going to work best and how they measured the solutions used. I’ve often said, if you don’t have your business process documented, how can you possibly know if a software or hardware solution actually handles 70, 80, 90% of your problems.
Anyway, I was thinking out loud and thought I would share my technology questions.
We looked at Markets in the 1st part of the Analysis section of our plan, and in this post I want to share with you about Key Success Factors you’ll want to identify for your I.T. Strategic Plan. Every business has them and some even know what they might be but many don’t, these are things that you believe you are delivering or close to delivering at 100% in your organization. These would indicators that allow the organization to have a high level of productivity. You might think hiring smart people would fit in here but they don’t, they actually fall under the next category in our Analysis called Core Competencies.
Think of this area similarly to fixed assets that can be modified or changed, (sounds like an oxymoron but…) here are a few to consider:
1. Application software availability approaching 100%
2. Network availability approaching 100%
3. Provide Infrastructure and tools for appropriate access to data by staff
Those may be reasons why your organization is able to function at a higher level of productivity, resulting in greater results and possibly profitability. Again, only you and your team can decide what these Key Success Factors might be, they are important to making your case when securing your next years budget. The entire I.T. Strategic Plan plays a huge role in your budget and your job security over the next 3 – 5 years.
Even having a rough draft of your I.T. Strategic Plan gives you a solid view of what your organization is doing and or shifting towards, and to meet customer demands. Consider how this allows you to see patterns and an opportunities, giving you ample time to make adjustments before delivering this plan to executives and board of directors. Regardless of who you have to deliver this message to, the exercise helps you and your team more, it’s a guide or a map of where you are going and what you need to do.
Your primary customers that can undo you the fastest are those you work closest with, staff and field staff, word of mouth there needs to be top drawer or you’ll have a short window of opportunity to do what you do best. Customer support on ALL levels has to be the best you can provide to prevent a change you can’t control.
In the next session I’ll touch on Core Competencies.