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Posts Tagged ‘KRA’

I.T. Strategic Planning – Action Plans

We’ve covered Vision & Mission, KRA’s and Objectives so far, today I want to talk to you about Action Plans. As you know nothing happens without action of some sort, even writing this article requires action on my part. This area of your strategic plan does not have to be an exhaustive list but a substantial one, these items should also have dates beside them as targets for delivery or completion.

This list might look like a To Do List in or on any other document but this is your bigger picture stuff that goes into your short & long term plans. I am listing for you a few items that might be on your list but you’ll have to assess your situation and build your list. This action list should be in line with some or all items listed in your objectives, this list will cover a broad scope of projects & items you want to get done over the next 12 to 18 to 24 months. Also keep in mind this list is not written in stone, it is like a budget, it’s a guide to keep you on track with the organizations needs. You may make changes to this plan as circumstances arise and technology advances.

1. Identify the most effective software package for the organization – 2Q – 2010

2. Prepare 5 year budget for core applications – 3Q – 2010

3. To prepare a general implementation plan and schedule for core applications for the next 18 – 24 months – 3Q – 2010

4. Develop strategy to train staff – 3Q – 2010

5. Complete a formal review of Network Infrastructure – 2Q – 2010

This list could have over 20 projects or items on it, it’s like a to do list you want to complete in a timely fashion in the upcoming months. At this point you have been assessing your organizations needs and requirements, then documenting your findings. You should have met with all departments and subject matter experts to learn as much as you can about the current shortcomings of your existing core applications. You also would have collected a wish list from each department to assist in assessing or identifying the appropriate software package that will handle 80 – 90% of the organizations process. Your goal is to make the staff’s job easier and giving customers better support by automating as many processes as possible.

As you can see these plans can take on different shapes and sizes but you as the I.T. Leader must know your organizations needs, if you don’t, that’s your first task before you can build an intelligent I.T. Strategic Plan. In the next part of our mock plan, we will shift gears and move into the Analysis part of our plan.

I.T. Strategic Planning – KRA's

Possibly the third step in your plan will be a category called KRA ( Key Result Areas). This area will be different for each organization, this is due to different infrastructures and software that may already be in place. This is more of an observation and desire to improve on existing services provided by your current I.T. team.

I have listed 5 items below that might be on your list under KRA’s, also keep in mind every experienced I.T. leader will view these items differently and might not agree so try to keep an open mind.

Key Result Area’s

1. Integrate Core Application – you may have multiple applications that don’t speak to each other and you want to solve this short coming.

2. Constituent Self-serve Via the Internet – you may want to give more and easier access to data via the internet to staff.

3. Realign and Train Existing Staff – an obvious one for improving the skill set of all staff members using core applications

4. Improve Support To Field Staff – if you have staff in the field, your goal should be to get them more connected to HQ or central office.

5. Provide a stable IT Infrastructure – this should be an ongoing goal from day one and never end.

I hope that helps you in designing your I.T. Strategic Plan, your list will look different based on organizational needs, but you get the idea.

Feel free to leave questions and comments below, until next time.

Social Media & The I.T. Strategic Plan

strategic_planThe past three years have seen huge growth in a phenomenon called Social Media, very few organizations understand what it is and don’t have a solid strategic way of maximizing the potential market growth. They know their staff are spending vasts amount of personal time and company time in those networks but don’t understand why and or the power of Social Media Networks.

The challenge with Social Media Networks are many but the one CEO’s and the like will struggle with is control and how they can leverage those environments. Which Network do we hitch our wagon too? How does it work and why? How do we control those networks for our purposes? You can make up your question here as it fits with the not knowing of how to harness a wild beast called Social Media.

Has the time come for organizations to take Social Media Networks seriously and should they include them in their I.T. & Business strategic plans? What’s your plan? Does your company have an I.T. Strategic Plan? Do you know what one is and looks like? Does the I.T. Plan align with with business processes?

Here is a breakdown of how an I.T. Strategic Plan might look:

1.) Purpose (Vision, Mission)

2.) Services

3.) KRA ( Key Result Areas)

4.) Objectives

5.) Action Plans

6.) Markets

7.) List of Similar Providers

8.) Current Business Relationships

9.) Key Success Factors

10.) Core Competencies

11.) SWOT (Strengths, Weaknesses, Opportunities and Threats)

12.) Budget Alignment

13.) Planning Observations

This is not written in stone but you get the idea, each consulting group will have their own framework, this happens to be mine. If you have questions or thoughts please leave a comment and I’ll try to answer your request.

No matter how or what you do and or how you use technology (Information Technology) you should have a plan and Social Media Networks could be a strategy in your plan, it depends on the perceived value of those networks.

If you would like to hire Owen to assist you in developing a positive I.T. Strategic Plan and ensure that plan aligns with your overall business strategy you can e-mail me: owen@owengreaves.com