Possibly the third step in your plan will be a category called KRA ( Key Result Areas). This area will be different for each organization, this is due to different infrastructures and software that may already be in place. This is more of an observation and desire to improve on existing services provided by your current I.T. team.
I have listed 5 items below that might be on your list under KRA’s, also keep in mind every experienced I.T. leader will view these items differently and might not agree so try to keep an open mind.
Key Result Area’s
1. Integrate Core Application – you may have multiple applications that don’t speak to each other and you want to solve this short coming.
2. Constituent Self-serve Via the Internet – you may want to give more and easier access to data via the internet to staff.
3. Realign and Train Existing Staff – an obvious one for improving the skill set of all staff members using core applications
4. Improve Support To Field Staff – if you have staff in the field, your goal should be to get them more connected to HQ or central office.
5. Provide a stable IT Infrastructure – this should be an ongoing goal from day one and never end.
I hope that helps you in designing your I.T. Strategic Plan, your list will look different based on organizational needs, but you get the idea.
Feel free to leave questions and comments below, until next time.
Every organization has politics that shapes the culture of an office, this culture also determines whether you’re satisfied with the role you fill and or find the work you do is meaningful. Now I’m generalizing of course, there are many organizations that have healthy environments, they allow those they hire to do what they do best. They foster creativity and the opportunity to improve and actually keep the organization inline with business objectives. There’s also many that don’t, and there are many good and very smart people trying to shine there too.
One thing an I.T. Strategic Plan can’t solve is the politics of an organization. Great strategies never see the light of day due to the political climate of an organization, right or wrong it happens everyday. Some of the brightest minds in an organization won’t be fully utilized, or worse yet, a business could go out of business if the political culture doesn’t change. I don’t have the answer for this and there is no silver bullet, but each office has it’s dynamics to deal with.
Don’t give up, there is hope. As head of I.T. you have a way to ensure your strategy get’s a fighting chance, start with developing a departmental Vision / Mission statement that aligns with the organizations business plan. Pull your team together, brainstorm and start building your purpose statement that makes the political field in your firm take notice. A solid I.T. Strategic Plan germinates from a great Vision / Mission statement, you and your team is the one that has to get it done. Deliver a message that shows everyone how you are committed to the organizations overall vision and then tell them how you are going to help them achieve the goals laid before each department. Every person on the team has to be committed, has to read it, memorize it, learn it and above all believe it or you won’t be able to sell it.
Once you have a strong Vision and Mission you must deliver the message by doing exactly what you said you would do in your strategy. It’s the first step in your I.T. Strategy, taking inventory and paying attention to what the organization is trying to accomplish at a high level. Fly at 50,000 Feet and look for the patterns no one else sees. Look for ways to tie technology to business objectives and you will be golden when you deliver.
Once you have a purpose, you can then focus on the services your team will deliver, these services will be tied to the objectives and Key Result Areas (KRA’s) in your plan. Those are the next two steps and I’ll touch on those another time, for now, sit down and get familiar with your organizations business plan, fly at 50,000 ft. and look for the patterns, then pull the team together to build a MANTRA, a war cry and then get to work. This is just one way to manage the politics in your office, but it’s just one way to proceed. There are many ways to skin a cat my Father used to say but at least do something positive to help the organization win, you and your team will be viewed as a solution provider.