There is a difference. With all that is changing in the world, countries considered super powers, all that they can do, one thing is certain, we can’t have both.
The fact that the NSA records 100% of all phone calls from 6 countries, and is looking to expand their reach, raises questions about privacy. Which means, we can only hope for security, one could argue that Security and Privacy are the same thing. We may be able to do some things privately, offline only, online, there is a good chance we will never have privacy again.
Security, that depends on who leaks information, leaking it in-house puts us in the out house.
The more we share, the more we give of our lives online, we risk everything, it’s like digging up evidence for a court case, we’re all making it easy to be found. Having said that, without the freedom of the Internet, and the willingness to tell stories, show who we are, I’m certain we would prefer security. Security makes us feel safe, privacy typically means we are trying to keep something unknown, the ebb and flow of human nature.
Which would you prefer, Security or Privacy?
It’s easy to look back, to remember what it was like when you were a teenager, wishing somethings never changed. It’s easy to wish and wonder, but it’s much harder to look ahead and see what you must do to prepare, I know it’s harder, because most of us didn’t give the future a second thought when we were 17 – 20 years old. We might have thought, I wonder what I’ll be like when I’m 30, 40 or 50 years old, but that’s about it. I know, because I did it. The numbers are low for those who knew what they wanted to be when they grow up, and the numbers are even lower for those who aren’t in the profession they went to school to learn how to do. So it’s comfortable to look back, to reminisce about what might have been, or what you miss as a fully grown adult years removed from your youth.
One thing I’ve discovered about looking back, it has yet to move me forward, and it has yet to solve anything but bring about a sadness within. So why do we do it? It goes back to our collective human behavior, we love to be comfortable, where everything feels good, and is in its proper place. We say, I remember when…and it takes us back to a warm feeling, and puts a smile on our faces. I’m generalizing, but that’s most of us, some revert to unhappy places, but most of us want to remember happier times.
Looking ahead is much harder work, because we have trouble seeing the world in front of us, what it’s really like, and what it will be like 10, 20,30 years from now. Most of us can’t see next week let alone 30 years down the road. When looking ahead, it gets uncomfortable, and then it begins, the resistance, and the reason why we tend to get ready to get ready and never actually do anything. Because we are addicted to being comfortable, we can’t see, we can’t look ahead because what we fear is the unknown, and that makes us very uncomfortable.
You’ve heard of people being called change agents, they love change, they love making new things happen. The majority don’t like these people, because they set fear into their hearts of the comfortable, because they know something uncomfortable is coming. To embrace change agents, or the future, takes courage, and we all have courage, we tend use it when it’s safe to do so. When looking into the future, we tend to look with the wrong filter, we look for a preferred future over the one we don’t have control over. Control is the root issue. If we can’t control our future’s, we don’t want to think about it, we don’t want to open our eyes.
Building a business that will be a legacy, requires giving up control at some point on the journey. We have to see the world differently to design this business that last 30 years or more. Maybe you’re not building a lifetime long business, but if you are, you need to use the right filter, and see the world differently. The comfort zone we love holds us back, it prevents us from creating, differentiating, and delivering. Embrace the unknown future, and break the comfort zone pattern.
The comfort zone was built by the Industrial Age work and school system, it conditioned us into believing it feels like security, and we are seriously addicted to the feeling of being secure. That security is wrapped in money, which misleads us and takes us off course when our journey’s get difficult. That security immobilizes us, and it’s a dream stealer to.
I felt it best to answer Anjuan’s statement of, ” CIO’s Should Own The Corporate Social Media Policy? ” here rather than on FaceBook, I’ve added a few other comments to. Anjuan touches on so many nerve endings in his article that I couldn’t bring myself to keep it short. : )
On the surface it would appear the CIO is a great candidate to be the owner of a Social Media Policy, but only on the surface. A few of the questions to be asking before assigning this responsibility are, who is responsible for crafting the consistent message of the organization? How is that message integrated into all communications, and who is responsible for executing it? Who is responsible for the metrics and tracking them? Who is responsible for the role of listening to who is saying what about an organization? I suspect not the CIO.
The CIO does own the Acceptable use or Internet Policy, so a Social Media Policy really isn’t necassary. This policy may be touched upon in a Non-Disclosure Agreement and or Code of Conduct document all staff must sign when hired. But not likely. Begging the question, isn’t that an HR responsibility?
Anyway, In the example of a Virus entering the organizations network via Facebook or any other Internet source is not a Social Media Policy issue. It’s not even an Internet Policy or Acceptable use policy issue, that would be assigning responsibility to the wrong place. It is however a security issue which is handled by the I.T. Manager’s Security & Network Administrator’s. It is already assumed that these virus attacks are going to happen and are common place anyway, the CIO only wants to know that the I.T. Manager’s Security & Network personal are looking after this problem before it happens. (That’s an assumption of course)
The CIO should however, recommend to Upper Executives a Social Media Team be formed and that they are in compliance with the Internet & Acceptable Use Policy. This team resides within the Marketing / PR Departments, not I.T. The Policy Monitoring should be entrusted to all Executives / Managers / Department Heads. To be completely honest, as a former CIO I wouldn’t want that job for all the tea in China; I am more interested in more high level issues, like where technology is going, how and what do we use it for, how does technology help us meet company goals, not worrying about violator’s & monitoring chatter.
The Tools: Again, as long as all departments and or staff follows the Internet & Acceptable Use Policy, I don’t care which tools they use. The department head’s might care, but I don’t. The role of the CIO is not to police or babysit, it is to ensure that the IT department is doing what the organization needs purely from a technical perspective. HR can monitor the Internet Policy as it’s probably packaged with the NDA and Code of Conduct anyway. I.T. will have monitoring software that can spit out reports for HR if needed, HR can then deal with the violating staff person and inform the head of I.T., NOT the CIO, unless a crime has been committed.
When it’s all said and done, the CIO is responsible for the technology needs of the organization and to see that technology align’s with the organizations business processes (needs). He is also tasked with educating executives and the organization as a whole on new technologies that may be of value or are being implemented. They may make a direct improvement to the bottom line or automate an existing process. Assuming the CIO get’s involved in the details or the tasks his Manger’s should be handling would be poor use of the CIO’s time.
The Internet Policy & Acceptable Use Policy will already have covered the Social Media aspect of the Internet, Social Media is not new, Instant Messaging and Blogging forced organizations to address these types environments years ago. What you say on the Internet could be a violation of the company Code of Conduct, NDA, Internet & Acceptable Use Policy.
I hope this helps, and I hope it makes you ask more questions, I love a good debate now and then, some of us will agree and many
will disagree but that’s OK. Thanks Anjuan for getting it started. Anjuan, you are on the right track, but remember, Social Media
is about giving up control and embracing ambiguity and sharing. Social Media is also the new CRM (Customer Relations Management). A seperate Policy for Social Media will be confusing and overlap the above mentioned Policy’s.
So, should CIO’s own the corporate Social Media Policy? My answer is….No.