What Makes Your Business Unique?
Some always asks this question, it’s a way of measuring whether that someone should do business with you or not. I was on a Forum this week and someone posted the thread title exactly as this post.
Let’s do this, let’s say you own a business with a saturated market, you and thousands like you sell and support the exact same product & service. You have the same inventory, you have almost identical costs. You can’t just say you have the world’s best support and get away with it. So what is more important, uniqueness, or solving a problem? Do people do business with you because you are different (unique), or because you actually solve a problem?
Is it a chicken & egg thing? I frequent a restaurant here in my community, it’s unique only in that they do something to the food. They have tables, waiters & waitresses, menu’s, alcohol, friendly staff, and good service. How do they make it? I mean there are literally hundreds of restaurants in my community, why should I eat at this location? Because they are unique? I don’t go there because they are different.
They do solve a problem for me, but I can get my problem solved anywhere, so why do I keep going back to this establishment. It’s simple really, and it should be for you. The common denominator for me is not uniqueness or a problem being solved, it’s because of the relationship I have with the owners. Ya, the food they serve is different, it’s an acquired taste for this old man, the food is fabulous. I know we don’t think of hunger as a problem that needs to be solved in this country, but if we were in a 3rd world country with a food shortage, that would be different. They would be solving my problem of hunger…if I could get in, or could afford to eat there.
All businesses should do one thing extremely well, and that is to make sure, no matter what the cost, your customers don’t have a reason to speak poorly about you and your business. How are you doing with that, and how do you measure your success & failure, better yet, how quickly do you fix the brokenness?
While sifting through the Forums posts on this topic, someone posted a funny, in reference to the question of uniqueness. They said, we’ve got a dragon : ) that is kinda cool isn’t it. I would probably come see you if you had a dragon.
So, is it more important to be different, does being different bring you business? It might if you solve a problem in a cool unique way, in a way no one has ever done before. But it still has to solve a problem, it can’t just be a novelty, or an amusing thing.
I do believe it’s a combination of being unique, solving a problem, while maintaining and or building on the relationship with your clients. It’s a small town rule thing, everyone wants to be treated special, with respect, and most of all, they want to know you care before they do. So which is it, uniqueness, solving a problem, or is it the relationship? By today’s standards, not yesterdays. And just what are those standards anyway?
What do you think is more important, uniqueness or solving a problem?
I’ve been thinking about how much time a person or company should spend on Marketing / Promoting their Blog. Is everything you do on your Blog considered Marketing and or Promoting? I mean everyday you do things like branding, PR, adding content and making sure your name (company name / brand) is everywhere. Is there ever a time when marketing what you sell or do is too much marketing? I can’t imagine an executive ever saying we are advertising to much, we have our name out there too much we have saturated the marketplace with our Brand. If you do have someone like that, he or she probably won’t be there very long. I would rather have the problem of too much business and too much awareness than not enough.
Some of the tasks involved in marketing & PR today are changing subtly, because the rules are changing, now that Social Media has become mainstream you can’t just set it and leave it. You have to listen more than you do anything in todays new marketing environment. So, how much time should you spend listening? More than you are probably willing to spend time doing I’ll bet. If you aren’t willing to listen, how will you know what to do? How will you know when to do it?
So I keep asking myself, how much time should I spend doing PR & Marketing my blog? I think you should invest more time listening and then figuring out how you can solve what you just heard that day. So, do you market your blog everyday? How much time do you alot for that task?
Do you promote your blog everyday? I would love your input so please leave a comment below.