Social Media
My Interview on CIVL Radio With Justin P. Goodrich
I was interviewed recently by Justin P. Goodrich on his Radio Program “The Way I See It” and I always touch a few nerve endings when I talk about the Future Of Business in public.
For those who didn’t catch the interview, I have it for you below, please give me your thoughts / comments, good or bad. Thanks for all who visit owengreaves.com, without you, there is no success.
Many Blessings, Owen
Just click on the link and become edumacated : )
A Social Media Opportunity Missed
A few weeks ago I attended a session on Social Media, I was flabbergasted, no wait, I was shocked by the lack of knowledge in the business community, that most don’t understand how social networks will impact their business. A local bank put the event on, the event was just to drum up business of course, but they dropped the ball. They should have tried to connect with me during, if not immediately after the event, through a social network of some kind, after all the speakers were talking about social media and how to use it. I left the event empty handed, nothing in hand, no one approached me, I approached the speakers but they were eager to leave right after they finished. First real contact came two weeks later, I got an email. Now to be fair, I was invited by someone associated with the organization, I didn’t hear about the event at all, I heard nothing, he even sat with me (a good move), we have since met a few times to get to know each other better. The email’s primary purpose was to provide me with contact information, here’s a snippet:
<snipped to protect the quilty>
“Your XYZ small business advisor will work with you to identify realistic growth targets — and recommend the right financial products and solutions to help you get there. If you have any questions about managing your business, please call any time. I have attached a list of our Senior Account Manager, Business & Personal advisors with contact details.”
They thought they were helping business owners by having someone speak on social media, all it did was freak people out, why, because there was a huge gap as to why they should be paying attention to social networks. The speakers were awesome with how to use social media networks, some steps to take, some tactics and strategy, but they didn’t educate the crowd as to why they needed to do what they were selling. The WHY is more important than tactics and strategy, it’s not enough to say everyone is doing it, show your audience why, show them it’s working, give good examples. Take the time to show what’s going on around them, show them the future of business, and then try to help you create ideas to help adopt that future. Social networks are just one small part of an open economy. Explain in simple terms what the business of the future looks like, tell how its social and mobile, how a business need to become a platform, how we are seeing the tribalization of business, and what does all this mean to their business. Show the audience what is happening, then give them hope. And just what is happening, a paradigm shift.
I preach the future of business, an open economy, adopting the open & free business model, it means you think differently, it means you realize something has to change, and the need to change it quickly. We are moving into a world where 60% of all commerce is online, another 3 billion people are coming to the Internet in the 3 years, are you ready? Do you know what to do?
The bank collected names and contact information from everyone as they came in, so they had the details to communicate immediately. Posting a warm welcome on FaceBook with a picture of the crowd, a few shout outs on Twitter thanking people for coming, would have gone a long way to making the bank more human. Now in their defence, most of this community do not use Twitter, they all said they used FaceBook in a poll taken by the speakers.
I would have recommended they leverage FaceBook then, wherever the people are, that’s where your business should be! They could have held a contest on FaceBook and Twitter building up to the event, made the announcement on the social networks as to who won during the event. As you can see they could have made it a huge opportunity to connect with people and be more human, which in turn builds more trust. But that’s not what happened, they did what they always do, make the customer work too hard to make communication happen, and the communication that did happen was to make the customer work even more. The bank should have reached out and made it easy for those who attended to get information and have the option to let them sit down with them to talk about product and services. What they did, they sent a mailer telling the audience to contact them, backwards in the new day of business. You make it an opt-in and opt-out, you go to the people, not make the people come to you. If they come to you, it’s most likely going to be by digital means, they aren’t leaving their home to sit in your office. The bank should have invested more in social media, they should have set an example, it was a social media event for crying out loud. Enough said on that, as you can see they could have had a better plan in my humble opinion.
How could this Bank make it easier for the audience, what would you have done?
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Gary Vaynerchuk – The Thank You Economy
The month of March has been great for new books in my office, I love social business books, and I like this one, Gary has a special way of saying what’s on his mind and what he sees. CRUSH IT was just a sampling of what’s yet to come out of Gary, he describes his first book as his Keynote(s), and this second book is his consulting. This book is packed with example after example, be sure to pay attention while reading.
I finished the book today, I am full, this book has more to digest than CRUSH IT, more to think about, and it makes you look at your own business again and again. The book grabbed me right from the first paragraph, why, I’m older and remember small town thinking, maybe you do to. Everyone knew each other, everyone helped each other for the most part, and we watched out for each other. The neighborhood watch was invented back before Jesus walked the land. The first chapter has you reminiscing, Gary starts the book with, “Think back on the last time someone did something nice for you.”
That opening sentence really sets the tone for the rest of the book, I’m sure that’s no accident, he touches the nerve-endings that make you remember back to a better day. A couple paragraphs jumped out at me, ironically, near the end of the book, but I enjoyed the book from beginning to end.
Gary says, “the biggest disconnect for business leaders is in their understanding of how they should treat customers they meet face-to-face, and how they should treat the ones they meet through their computers, iPad, iPhone and what have you, there should be no difference.” He’s right of course, I’ve always said, Social Media is not new, it’s just gone digital, so your off-line conversations have merely moved to the Internet.
Later on he makes another interesting statement, “companies that soar in 2011 and beyond are those that will figure out a way to balance the short-term demands of what wall street or investors with the long-term demands of The Thank You Economy.” Think about that for a moment, maybe read it again.
I loved his few words on how fear blocks innovation:
“It’s becoming more unusual for a big consumer brand to really innovate and create a great product. Vitamin Water didn’t come from Coke; Pom didn’t come from Pepsi. Too many companies get stuck in the muck of their own fear and short-term concerns, which prohibits them from taking risks and following through on great, creative thinking. They’re too wrapped up in meetings and procedure and stock value, or worst of all, the politics of keeping their jobs, whereas smaller, scrappier companies are often still ruled by passion and have the freedom to experiment.” WOW! I couldn’t say this better!
On page 228 he lists the biggest mistakes companies make with social media, keep in mind this what most companies and individuals do in my humble opinion, here is Gary’s list:
1.) Using tactics instead of strategy
2.) Using it exclusively to put out fires
3.) Using it to brag
4.) Using it as press release
5.) Exclusively re-tweeting other people’s material rather than creating your own content
6.) Using it to push product
7.) Expecting immediate results
I’m not going to add much here, I can’t improve upon anything Gary shares in his book(s). As a futurist, I see much of what Gary claims, and some things he doesn’t, in the end we are shouting from the roof tops to pay attention to what’s going on in the world of business. Great book Gary, thanks for being who you are.
I hope you enjoy the book, if you don’t have it, you can buy The Thank You Economy right here.
Gary’s point is this, The Thank You Economy is about the life-time value of a customer, brands / businesses need to be human, period.
Tell me, did you like the book, and what was the best part for you?
Olivier Blanchard’s New Book – Social Media ROI
It finally arrived, Olivier Blanchard’s book called Social Media ROI, Managing and Measuring Social Media Efforts in Your Organization. I am truly humbled and honored, I was not expecting to find my name in the book, thank you with all the appreciation I can muster.
I have never met Olivier, but I have had an online relationship with him for over 3 years, and I can tell you he knows what he is talking about. He is firm in his stand and he has always taken the time to try and explain why he takes the stand he does, a man on a mission, a man with Integrity, which you will read in his book.
Now, for some reason the world has missed a simple observation, Social Media (conversations)is not new, its just gone digital. What has been overlooked, is how to accurately translate these conversations into revenue, how these conversations become conversions, how they actually bring about a result worth measuring. No Olivier is not the only one to see that conversations can have a Return On Investment (ROI), he is however, the only one to date that can articulate it with clarity and passion. And now with this book, he is working with you side-by-side.
What caught my eye upon cracking the cover, is how Olivier walks you from beginning to end, from what a Social Media Program IS, what you need to think about, to what it should look like,and what you should get from such a program. It’s the first Social Media University TextBook in my humble opinion.
Right from the beginning you’ll read how to create a social company, all the way to analysis and reporting of your social media program.
This book is easy to read and yet it is serious heavy lifting at times, but if you take the time and follow Olivier’s thinking, the confusion simply goes away. If you do the work, you will have a solid foundation of how to not only leverage Social Media networks, you’ll know how to participate in them, how to plug Social Media into your business, how to listen, how to monitor. and as he says, ” Listening Before Talking”. You learn more from this book than sitting at your computer trying to figure it out. Olivier is your Social Media ROI Mentor, all for the price of a book.
One of my favorite chapters is, The Eleven Key Best Practices for Social Media Program Management.
I highly recommend reading this book many times, not just once, it is packed with so much, one reading would merely set you up to fail. You have in your hands a text book if you study it, you will increase your odds of success in all social networks. A MUST have on your book shelf. This book will protect you from those who consider themselves Social Media GURU’s, the so called Social Media Expert.
This book will play a huge role in my work, how I see the future of business, how this fits an open and free business model, and how an ROI can be achieved. I look forward to implementing many of the steps in this book, and you will too, it’s the best investment you’ll make for the future of your business.
Make sure you connect with Olivier on his blog and follow him on Twitter: @thebrandbuilder
If you had the opportunity to talk at TED, what would your speech be about and why?
In a group called TED Ideas Worth Spreading, a discussion on LinkedIn with Andrew Oduro Ayim, he asked an interesting question, If you had the opportunity to talk at TED, what would your speech be about and why?
I responded as short as I could:
I would share my passion as often as I can, for as long as I can, and I’m sharing that passion at The World Futurist Society Conference in July 2011 on The Future of Business – The Open & Free Business Model. It’s not what we do, it’s not a skill-set, it’s about how we think, it’s how business really is in our world. A world where Access trumps Ownership, a world where generations yet to come will and do not value ownership of home, ownership of car, they value life-style not a work-style.
Business owners still don’t even know what Social Media can do for them in my area, we are in for a world of hurt, the paradigm shift from closed to open is too painful.
What would you talk about?