It finally arrived, Olivier Blanchard’s book called Social Media ROI, Managing and Measuring Social Media Efforts in Your Organization. I am truly humbled and honored, I was not expecting to find my name in the book, thank you with all the appreciation I can muster.
I have never met Olivier, but I have had an online relationship with him for over 3 years, and I can tell you he knows what he is talking about. He is firm in his stand and he has always taken the time to try and explain why he takes the stand he does, a man on a mission, a man with Integrity, which you will read in his book.
Now, for some reason the world has missed a simple observation, Social Media (conversations)is not new, its just gone digital. What has been overlooked, is how to accurately translate these conversations into revenue, how these conversations become conversions, how they actually bring about a result worth measuring. No Olivier is not the only one to see that conversations can have a Return On Investment (ROI), he is however, the only one to date that can articulate it with clarity and passion. And now with this book, he is working with you side-by-side.
What caught my eye upon cracking the cover, is how Olivier walks you from beginning to end, from what a Social Media Program IS, what you need to think about, to what it should look like,and what you should get from such a program. It’s the first Social Media University TextBook in my humble opinion.
Right from the beginning you’ll read how to create a social company, all the way to analysis and reporting of your social media program.
This book is easy to read and yet it is serious heavy lifting at times, but if you take the time and follow Olivier’s thinking, the confusion simply goes away. If you do the work, you will have a solid foundation of how to not only leverage Social Media networks, you’ll know how to participate in them, how to plug Social Media into your business, how to listen, how to monitor. and as he says, ” Listening Before Talking”. You learn more from this book than sitting at your computer trying to figure it out. Olivier is your Social Media ROI Mentor, all for the price of a book.
One of my favorite chapters is, The Eleven Key Best Practices for Social Media Program Management.
I highly recommend reading this book many times, not just once, it is packed with so much, one reading would merely set you up to fail. You have in your hands a text book if you study it, you will increase your odds of success in all social networks. A MUST have on your book shelf. This book will protect you from those who consider themselves Social Media GURU’s, the so called Social Media Expert.
This book will play a huge role in my work, how I see the future of business, how this fits an open and free business model, and how an ROI can be achieved. I look forward to implementing many of the steps in this book, and you will too, it’s the best investment you’ll make for the future of your business.
I recently took a small poll on Twitter and asked who you thought were THE people to keep eye on in 2010. People that are bubbling under and don’t have status or a high profile just yet in Social Media. Who do you keep going back to for information and help, they aren’t as popular as Gary Vaynerchuk, Chris Brogan and the Jeff Pulver’s of the Internet.
So for fun, I have listed for you 5 people I keep a close eye on and I think they are going to make the jump from bubbling under to making a huge contrinbution to how we use, measure and interact in Social Media Networks. These people are not only smart but a lot of fun to chat with, hang with and I suspect do business with, I’ll let you be the judge of that though.
My Top 5 for 2010
If you have a Top 5 please leave a comment and tell us who you think we should watch in 2010!
Every Sunday afternoon I play soccer with a great bunch of guys, we’ve been getting together at the same field now for over ten years, trying to stay in shape of course. In July of this year I took a tumble at warp speed and broke, no shattered my left shoulder at the clavicle joint. Here it is now late September and I still have not been cleared to play, do you have any idea how frustrating that is? To know you can’t be out there with your buddies, knowing you can help your team mates win. Half the fun is the strategy, who plays what position and who has the touch up front and finish the play by putting in the net. As this is just drop in soccer we get people at various levels of ability, from 17 to 56 years of age and every once and awhile someone comes out that doesn’t have clue what you can and can’t do, they don’t know the rules. So they run around all over the place not knowing what to do and never really ask for help, and when they do, they forget what you said almost as fast as you said it. Given enough time and they come out more often, eventually, they find there way and start to contribute in a meaningful way.
You are probably wondering where I’m going with this, the question is, are you one of those soccer players running around trying to accomplish something meaningful in the game? Are you playing with the Internet and Social Media the same way? You’ve setup your Blog and you’re telling everyone to come to your site but you haven’t taken the time to learn how or what to do with all those visitors. There are a great many people out there you would consider successful, but there is a far greater number that haven’t realized their 15 minutes of fame yet. You have two ways to approach the Internet & Social Media, you can learn from those who have gone ahead of you or you can try to figure it out yourself.
I can tell you from personal experience, learning from those who have gone before you and succeeded is much easier, that is the choice I would make if you’re just getting started. In fact, if you’ve been Blogging for awhile you should study the leaders anyway, learn the guidelines and then figure out how to make them work for you. Pay attention to what they do, but don’t try to act like they do…why? In Social Media circles you will hear the mantra, be real, be yourself and be honest. So trying to act like someone else won’t let the uniquely designed you to come out, and you will be known as someone who is not authentic and phony.
Everyone loves guy’s like Gary Vaynerchuck, Chris Brogan and Scott Stratten but you will never be able to duplicate how they deliver the message and do what they do. You can however, learn what they do and then learn to make it yours, learn to make it unique by being who you were meant to be. Gary wrote a book soon to be released in October called, ” CRUSH IT ” and Chris’s book which is already out and amply titled, ” TRUST AGENTS “, tell you what I just shared, be sure to order a copy and learn from them first hand.
As you can see, help is closer than you think. No matter what your niche or area of expertise happens to be, study what Gary & Chris do but also pay attention to others like Amber Naslund, David Armano, Mack Collier, Olivier Blanchard, Trey Pennington and Kris Colvin. Spend some time in the Silicon Valley circle to by watching Robert Scoble and Louis Gray. Most of the above have sites with video’s you can view so you get an idea of who they are, and what they are doing with Social Media Networks. As you can see there many to follow and learn from, but they all cover their interests and passions in their own unique way. Also keep in mind some of these people are paid to do what they do in Social Media Networks, but that’s what makes them great case studies.
– Amber Naslund works for Radian6, they provide tools for real-time social media monitoring and analysis designed primarily for PR and Ad agencies.
– David Armano, is the Senior Partner at Dachis Group, was created to unlock the value of social technologies for large corporate enterprises through its Social Business Design global advisory practice, and technology implementation program. David talks about the 5 B’s:
1.) Be Ubiquitous
2.) Be Social
3.) Be Interesting
4.) Be Remarkable
5.) Be Yourself
– Mack Collier, Helping companies understand the ” Social ” part of Social Media.
– Olivier Blanchard, trains company executives and project teams in all matters of social media management and measurement, then help them build and integrate effective programs into every facet of their business, from Public Relations, business development and market research to Human Resources and Customer Support. Oh and Olivier is working on a book that will educate you on the proper way to realize and calculate the true ROI (Return On Investment) in Social Media.
– Trey Pennington, Interviews leaders in Business & Social Media on BlogTalkRadio and uses almost every Social Media Network out there.
– Kris Colvin, is the designer of Twitterface.com and a Social Media Maven with passion and desire, Twitterface is a great tool so be sure to use it.
Whether you already have a business or a Blog, you will never stick with it and see it through unless you’re passionate about it. Gary Vaynerchuck’s war cry is to do your passion and you’ll give yourself the best chance to win. Remember, the Internet is the Platform, Social Media is the Tool you can master on the Internet. Do your homework, study how to use the tools and pay attention to your passion. In another article I wrote, called ” Your Passion Is In Front of You, You’re Just Not Paying Attention” its so simple it’s almost embarrassing, I triple dog dare you to read it.
Each person who is a success online can only teach you how they did it, not how someone else did it. Now pay attention to what I just said, they may have duplicate someone else’s system but they made that system there’s through their personality and how they think. They couldn’t ever act or be like the person they learned from, so study by taking notes, watching videos and then find your passion. The final step is to make it your own, only you can be you and only you can do it. So who are you and what are you doing?
I’ve been around the NET a while and I find myself gravitating to a chosen few time and time again, I like you tend to go back to places I find useful. I spend at least 6 – 8 hours of my day online, probably more, and I just love connecting with people, having great debates on topics I’m passionate about, if you’re like me, you tend to mix it up with those who are just as passionate.
I like to surround myself with quality people, online as well, and I have no idea if these folks respect me but I thought I would share some of my favorite online ROCKSTAR’S with you, here are a few people you should connect with and follow to enhance your time on the NET:
1.) Olivier Blanchard – Olivier is very smart and has a sense of humor that knocks you on your butt, he is the go to guy when you want the best advice on Social Media ROI. What I love most about Olivier, his willingness to help others and he has the most unique point of view that makes you have those Ah-Ha moments. I have come to admire Olivier for his heart, but he’ll deny it if you ask him about his soft side 🙂 Oh, and watch-out for Chico!
2.) Trey Pennington – A true professional, you will enjoy his interviews with leaders of Social Media and Marketing. Most of all, he’s a great guy who loves to help others. He’s an encourager and a supporter, those are qualities that I admire & respect. He hangs his hat on Blog Talk Radio where he broadcasts his powerful interviews, follow him and his show.
3.) Kris Colvin – One word comes to mind when I think of Kris, ALIVE! Every time I have an exchange with her, I think, the force is strong with this one. Kris is a sensitive, loving, caring person, I have never met her in person but that’s what I get from her when we chat online. Did I mention she specializes in Design, visit her site and be sure to use Twitterface.com while your at it. I should mention she & Olivier are Nutella addicts.
4.) Chris Penner – Chris is local to me here in Abbotsford, B.C., Canada. We met online via Twitter, I invited him for coffee and the rest is now history, he comes to every TweetUp I hold at the Bat Cave. Chris is an avid Water Ski Freak, it’s his passion for sure because he can go on for hours on the topic and never get tired of it. Chris is also in Real Estate, he is doing some very interesting things that will put him at the top of his game soon.
5.) Louis Gray & Mike Fruchter – I was pleasantly surprised to find one day that me & my Blog were recognized by these two notables this past summer. Louis listed my Blog as one of the Top 5 Blogs Under The Radar, Louis is in Silicon Valley and works for an unnamed company in Silicon Valley. Mike was kind enough to list me as one of the Top 10 People To Follow on FriendFeed, Mike is with Pierson Grant Public Relations in Florida. I am forever grateful, be sure to keep an eye on them as well.
6.) Chris Brogan – Chris is everyone’s Rock Star it seems, recently I’ve found myself going back to his Blog regularly, and I have quoted him often, plus, enjoyed his book Trust Agents so much I am promoting it on my Blog. Get your copy and make Chris rise to the top of the best seller charts. Chris was kind enough to participate on an older post called Your Best Social Media Tips. I still haven’t found the right words to describe him so I’ll just say you need to invest some time in his Blog.
7.) Scott Stratten – A fellow Canadian, I love his boldness and directness when he speaks, if you want it candy coated he’s not your man. His company name is frankly brilliant, Un-Marketing, don’t you love it? His slogan – Stop Marketing and Start Engaging! With a mantra like that you can’t help but like him, be sure to follow him on Twitter he’s a riot.
8.) Robert Scoble – If you haven’t heard of him, you must be living under a rock! He is very popular online and was raised in Silicon Valley, well connected and has a very interesting point of view when it comes to everything technology. I have tried more software I would have never heard of since following, interacting and chatting with Robert, he’s in the know in the land of Silicon. A very likable man but I’m not sure why he like’s Mike Arrington 🙂
9.) Mack Collier – He holds the #blogchat, a very active person when it comes to discussing Social Media & Blogging, just to name a few. Mack is clever and is know as a thinking man, always deep in thought and asks very poignant questions all the time. Another great person for profound, timely information, visit his site and follow him around for awhile on Twitter. A very engaging fellow.
10.) Ken Peters, Ronda Payne, Marty McPadden, Bill Mitchell, Rob Cairns, John Lusher, Sharon Hayes, Lisa Johnson, (Twitter Links) and so many more, these are the people I spend time with here online. Forgive me for not listing everyone but I think you’re getting the idea, it’s about relationships and engagement. You can’t possibly manage thousands of relationships in these Social Media Networks, but you can over time. I so appreciate everyone of you that thinks enough of me to spend time chatting, debating things that matter, and to just hang out shooting the breeze.
These are just few people I consider Rock Stars in my online world, people I learn from, have fun with and truly value their friendship. I thank you and hope that I can be of service to all those that visit me here on my Blog.
It appears that Social Media is still in its early stages when it comes to the small to medium business circles, some haven’t heard of it or even know what it means.
This past week was filled with engagement and affirmation, discovering I truly do find value in these Social Media Networks, which means the time, I spend here and on Twitter, FriendFeed and the like, is not a complete waste of time. If you are like me, you like to surround yourself with sharp, smart, like-minded people. I love collaboration and bouncing ideas and concepts around, especially with those I consider smarter and more creative than myself, it makes waking up fun. For years I chased the Brass Ring climbing the corporate ladder, only to find I was not only unfulfilled, I was missing the opportunity to do the very thing I was supposed to do. My destiny is to help others, I have the gift of helps, I may not relate to everyone but I will relate to some. We all have the same problem of relating to others, we will relate to a certain few but not everyone. The very core of Social Media is relating and building relationships.
One of the many things I have learned this past year is, that Social Media is here and it’s changing how we do business and reshaping how we relate to clients, consumers and customers. I’ve also had to the deal with the lack of understanding business owners have of Social Media, they just don’t get what it can do for them yet. That’s yet, but they will. The early adopters are always looking for the next thing and start the trending. Here in Canada we are slow to jump on things but we do catchup at some point, there are a few of us paying attention and help start the trend so we can inform and teach those interested. Those early adopters who do feel alone do so for sometime until the enough hoopla and fan fair happens and then we are recognized as the authorities on the topic.
I was chatting on Twitter with a couple of people that (@thebrandbuilder & @treypennington, @johnlusher) I would call friends and I would even be so bold to say we are like-minded, we were scratching our heads wondering why some get Social Media & others don’t. What is it about businesses and marketing departments are trying to push a square peg into round hole? They keep trying to make traditional metrics and thinking work with Social Media and yet, still can’t figure out the ROI. I shared about a conversation I had with a local business and that’s when Olivier got wound up, @thebrandbuilder said, “Do they at least understand R.O.I. and Social Media separately? As individual topics?”. He also said, “If Marketing Departments learned this stuff, they wouldn’t have to work so hard to prove their value”. Trey, the calming voice said, “Must be patient with them”.
There are a few examples of businesses making good use of Social Media but they are merely scratching the surface, these leaders are the R & D departments for many businesses learning the ropes. The problem is, how can you tell who get’s it and who doesn’t. Who should you consult with and who can you trust. Hopefully, you will follow me and my friends as we share not only the differences but maybe even direct you to the right people.
After this chat I asked if they would participate in this article, if they had the time, afterall it is the long Labour Day Weekend 🙂 I’ll thank Trey and John here as they have provided some perspective for you to digest.
You don’t have to be a “guru” or “expert” to realize that the world of marketing has changed. Social Media is opening connection and communication directly between companies and the individuals within their marketplaces. What hasn’t changed is the prevailing corporate attitude toward social media. Instead of embracing social media and experimenting with new ways of engaging their customers, organizations from the US Marines to the Southeastern Conference to ESPN have attempted to ban, block, hinder, or restrict social media.
Their actions are reminiscent of one going through the stages of grief. Those who try to block social media at work are in the denial and isolation phase, pretending that social media is either a plague or childs’ play. When their efforts to isolate themselves from social media fall apart, they move to anger. This is the phase mainstream media is today. You’ll see their anger when they write stories about the “cursing old man” who is now a huge celebrity on Twitter, even though he only had 28 tweets at the time of the article. The same article also gave the lowest estimate of Twitter users (six million) I’ve seen in a very long time.
(source for “cursing old man,” he now has a book deal! As of today his Twitter account @shitmydadsays only has 30 tweets).
At the moment, I can’t think of a good example of the bargaining phase, but I’m sure we’ll see it soon. It’ll probably look something like a corporate civil war with marketing and public relations silos publicly questioning why their company had to add a whole new silo for the social media kids.
Once they realize social media is here to stay, actually, when they realize social media will move from the tail wagging the dog to being the big dog, they’ll write articles and give keynotes about the “glory days of marketing” or the “glory days of real public relations.”
Sadly, by the time those within the corporation get to the acceptance phase, what they’ll have to accept is working for a boss who is considerably younger than them. The big bosses (all those famous C- level folks) will have to accept that their most profitable market segments are now being happily serviced by young upstarts who “got” social media back in the late 2000s (like IBM and Digital realized in the early 1990s when they saw what folks like Apple and Sun and thousands of other “kids” were doing to them).
Or, corporations can take a crash course in grief now, and get it over with.
Communication tools are changing at an amazing pace and most businesses aren’t sure what to do or how to get involved. Social Media is a prime example of this situation and the Social Media Fog, in my opinion, is the uncertainty that businesses face when they try to figure out what they should be doing as it relates to these newer tools. Unfortunately, the majority of businesses in the SMB category, are not doing anything. SMB owners are so involved in the day-to-day running of their business, that they do not focus on planning for their business or marketing their business. Typically they use the old and tried but not true methods of marketing their businesses; phone books, television, radio, newspaper, print, etc., without realizing that their customers and most consumers do not use those tools to find businesses.
Social Media is the closest thing to word of mouth marketing for a business and should be evaluated as part of every businesses marketing plan. Does that mean that every business should use it? I don’t know; that question has to be answered as part of their overall business plan and marketing strategy for each individual business. I do know this, the demographics of people (i.e. consumers) using social media tools is more in the 40-45+ range than the 20+ range.
These people are the ones that have the money to spend and will consistently search for businesses and products online.
If businesses do not cut through the Social Media fog and evaluate these tools now; they will play catch up when they are forced to do so later.
This article is does not cover the ROI question but I’ll leave that to Olivier Blanchard @thebranderbuilder as he is the master on the topic as of this writing. Be sure to visit the website’s of these fine people, I’ll list them for you here and you can find the links on my Blog down on the right sidebar. Also, if you know others you trust on this topic please feel free to let me know so I can list them here.
1.) Trey Pennington – http://www.treypennington.com
2.) John Lusher – http://www.johnlusher.com
3.) Olivier Blanchard – http://thebrandbuilder.wordpress.com
As with most things in life, when they become popular everyone jumps on the wagon, it’s human nature, jumping on the wagon doesn’t mean you have a good understanding of what you are involved in, but being involved gives you a chance. As more and more considered experts are found out, the confusion will continue but those who can truly help business owners implement and maximize Social Media will give it the credibility it richly deserves.
Keep in mind, it’s just another tool in your marketing tool box, it’s not as complicated as it appears but there are some new tricks to learn before you jump in and embarrass you and your business. The other issue is, organizations having to hire someone to handle Community Manager and Communication roles, they think tradition job descriptions represent Social Media accurately. They don’t. Again reflecting their understanding of how Social Media Network environments communicate and function. This is due to old management thinking, they are doing what they have been taught and conditioned to believe, therefore, thinking they are doing the right things right fails them. Hopefully they will recognize they don’t understand it and will bring someone in who will help lift the Social Media Fog. If they do that, The Social Media Fog Will Lift.